REDEEM YOUR
GIFT CARD

Physical and digital Gift Cards are no longer available for purchase, though previously purchased Gift Cards remain valid and redeemable.

Gift Cards can be used across Xanterra Travel Collection® properties and brands, including: Grand Canyon Railway & Hotel, Grand Canyon National Park Lodges, The Grand Hotel , The Oasis at Death Valley, Yellowstone National Park Lodges, Zion National Park Lodge, Glacier National Park Lodges, Cedar Creek Lodge , Holiday Vacations, VBT Bicycling Vacations, Country Walkers, Windstar Cruises, Rocky Mountain National Park, and Mount Rushmore National Memorial.

Yes; a Gift Card can be applied to your final payment for a lodging reservation.

Yes; a Gift Card can be applied to a purchase of merchandise in either the Xanterra Travel Collection® onsite retail stores or on the online retail stores.

Yes; a Gift Card can be applied to a food and beverage/dining purchase.

Yes; a Gift Card can be applied to your tour or cruise reservation final payment.

No, we require a credit or debit card as the form of payment for a deposit on a lodging, cruise, or tour reservation; however a Gift Card can be applied to your final payment for the stay, cruise, or tour.

The remaining balance can be applied to a credit card or other form of payment.

Yes; a Gift Card can be applied to your final guest folio payment, including shore excursions and any onboard purchases.

No; Xanterra Travel Collection® Gift Cards do not expire or carry any fees.

Gift Cards should be treated like cash, and lost or stolen Gift Cards are not refundable. You can call 1-800-230-1104 to freeze the card so no one else can use it.

Xanterra Gift Cards are issued in USD and are valid to be used in all destinations in which we operate.

Gift Cards may be used for certain online purchases. If online redemption is not available, an alternative redemption option will be provided for that purchase.

To check your Gift Card balance, go to xanterra.com/giftcard and click the ‘Check Balance’ link or call 1-800-230-1104. When prompted, enter the Gift Card number and pin.

Yes, your Gift Card can be used for a gratuity if it is added to your total purchase amount in one transaction. A Gift Card cannot be used solely for gratuity in a separate transaction.

No, after a Gift Card has been fully redeemed, you cannot add funds onto that same card.

We’re sorry, but all Digital Gift Card transactions are final.

To resend your Digital Gift Card, enter your email address and confirmation number, then select the ‘Track’ button. Once the Digital Gift Card appears, select the ‘Send’ button. Enter the appropriate email address and select ‘Submit.’ The Digital Gift Card has now been resent.

The recipient of the Digital Gift Card will receive an email and mobile notification (if you selected this option) indicating that a Digital Gift Card has been sent to them. These notifications include any personal messages and images you added during the Digital Gift Card purchase process.

You will receive an email notification when the recipient opens the email containing their Digital Gift Card. You can also track the status of the Gift Card by entering your confirmation number and email address.

All Digital Gift Cards purchased are subject to credit card and security processing. This typically occurs within 20 minutes however it could take up to 24 hours. If Digital Gift Cards are not received within 24 hours please contact our customer support.

Occasionally, Digital Gift Cards are intercepted by spam filters; please check with the recipient to see if their Digital Gift Card is in their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please check the email address you entered for the recipient. You can also resend the Digital Gift Card by entering the email address and confirmation number associated with the Digital Gift Card, then selecting the ‘Track’ button. Once the Gift Card appears, select the ‘Send’ button. Enter the appropriate email address and select ‘Submit.’ The Gift Card has now been resent.

Some email systems and browsers are set to block images and pop-ups that can prevent a recipient from receiving their Digital Gift Card. Please click on the ‘via web browser’ link which is located in the upper right hand corner of the email. Also, check to ensure the pop-up blocker is temporarily disabled; this is typically a yellow box of text just below the browser tabs.

The purchaser of the Digital Gift Card has the ability to resend your Digital Gift Card using their confirmation number and email address. Please contact the purchaser and have them resend the Digital Gift Card. If you are the purchaser of the Digital Gift Card, please contact our support center for assistance. Our phone number can be found at the bottom of the website where you purchased the Digital Gift Card.

If you misplaced your Digital Gift Card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the Digital Gift Card and have them resend it to you.

Xanterra Travel Collection® Gift Cards allow funds to be transferred to another Xanterra Travel Collection® Gift Card by calling 1-800-230-1104. You will need the 16-digit account number, and 4-digit PIN (or Security Code) from each Gift Card to do so. Depending on where the cards were originally purchased and activated, some cards may not be eligible for transferring funds.

Please call 1-855-869-2075.